Answering around the clock
A person picks up day and night, asks where the water or smoke is now, and sends a crew loaded for what you describe.
Phones answered 24/7 across New York City
Water, Fire and Mold Restoration Services in New York, NY
Every job we take on, from a leak through the ceiling to a rebuilt kitchen, grouped the way the work actually happens.
- 38 services in six groups
- Answering 24/7
- Cleanup and rebuild on one file
Pick a pane to jump to that group
Short answer
Most restoration jobs in New York fall into six groups: indoor water leaks, drying, floods and sewage, fire and smoke, mold and odor, and the rebuild afterward. If you are not sure which fits, call and describe what you see. The first visit sorts out which services the job needs, and they all run on one file.
Group 1 of 68 services
Water damage
Water from inside the building: pipes, fixtures, appliances, radiators and the apartment upstairs. It usually starts clean, which is why speed decides how much of the room can be dried in place instead of torn out.
Call about water damage- Water Damage RestorationExtraction, drying and repairs for any indoor water loss.
- Emergency Water ExtractionStanding water pulled from floors, carpet and pad fast.
- Burst Pipe Water DamageFrozen, pinhole and riser breaks dried and repaired.
- Ceiling Leak and Upstairs Leak DamageWater through the ceiling from above or the roof.
- Appliance and Water Heater Leak CleanupWasher, dishwasher, fridge line and water heater leaks.
- Radiator and Steam Pipe Leak DamageSpitting vents, leaking valves and baseboard lines.
- Fire Sprinkler Water DamageFrozen, struck or accidental sprinkler discharges.
- Toilet and Bathtub Overflow CleanupTub and toilet overflows, including the unit below.
Group 2 of 64 services
Drying and leak tracing
The part of every water job you cannot see. Walls, subfloors and plaster are dried with measured equipment and checked every day, and these pages cover the drying work and the readings behind it.
Call about drying and leak tracing- Structural Drying and DehumidificationWalls, subfloors and slabs dried to a measured standard.
- Hardwood Floor DryingCupped strip oak, parquet and engineered floors.
- Wet Carpet and Pad DryingCarpet saved where possible, pad replaced where not.
- Moisture Mapping and Thermal InspectionThermal and meter tracing of hidden water.
Group 3 of 65 services
Flood, sewage and storm
Water from outside or from the sewer, which is treated as contaminated from the first minute. Pump-out, removal and disinfection come before drying, and board-up or tarping keeps the weather out while it happens.
Call about flood- Flood Damage RestorationFlash floods, surge and main breaks cleaned up.
- Basement Flooding CleanupBasement units, seepage and flooded boiler rooms.
- Sewage Backup CleanupProtected removal, disinfection and drying after backups.
- Storm Damage RestorationWind-driven rain, nor’easters and fallen trees.
- Emergency Board-Up and TarpingWindows, storefronts, roofs and fire-damaged buildings secured.
Group 4 of 67 services
Fire and smoke
Soot, smoke and the water used to put the fire out. Cleaning follows the type of residue, from dry soot to oily puff-back film, and battery fires get their own protected cleanup.
Call about fire and smoke- Fire Damage RestorationBoard-up, water, soot and rebuild on one file.
- Smoke and Soot CleanupDry soot, protein residue and smoke from next door.
- Smoke Odor RemovalFogging, hydroxyl and sealing for lingering smoke smell.
- Kitchen Fire CleanupGrease fires, burned cabinets and cooking residue.
- E-Bike and Lithium Battery Fire CleanupE-bike and scooter battery fire residue and smoke.
- Oil Burner Puff-Back CleanupOily soot from a misfiring oil burner.
- Soda and Dry Ice BlastingSoot, char and mold staining blasted off framing.
Group 5 of 65 services
Mold and odor
Growth after a leak, lasting odors and ducts that keep spreading both. Work happens inside containment, and the moisture source is found so the problem does not simply return.
Call about mold and odor- Mold RemediationContained removal of mold in walls, baths and basements.
- Mold Remediation for Buildings and LandlordsMold work for owners and violation deadlines.
- Mold Prevention After Water DamageDrying and treatment so mold never starts.
- Odor RemovalSewage, mildew, pet and smoke odors removed at the source.
- Duct Cleaning After Smoke or MoldDucts and PTAC units cleaned after smoke or mold.
Group 6 of 69 services
Rebuild, contents and buildings
What happens after the emergency: rebuilding rooms, handling belongings and papers, commercial spaces, multi-unit buildings and the records your insurer asks for.
Call about rebuild- Reconstruction After Water or Fire DamageRooms rebuilt to match after water or fire.
- Plaster Wall and Ceiling RepairOld plaster, moldings and medallions repaired.
- Drywall Repair After Water DamageFlood cuts and sagging ceilings closed and finished.
- Contents Pack-Out and StorageBelongings inventoried, stored and moved back.
- Contents Cleaning and RestorationDishes, clothes and electronics cleaned of smoke.
- Document and Photo DryingWet papers and photos frozen and freeze-dried.
- Commercial Water and Fire RestorationRestaurants, offices and shops, worked around your hours.
- Co-op and Condo Building RestorationMulti-unit leaks, boards and common areas.
- Insurance Claim DocumentationPhotos, readings and scope your adjuster can use.
Which one do I need
Which of these services do you actually need?
Start from what you can see. The first visit fills in the rest.
| What you see | Start with |
|---|---|
| Water on the floor from a pipe, fixture or appliance | Emergency Water Extraction |
| A stain or drip in the ceiling | Ceiling Leak and Upstairs Leak Damage |
| Water that came in from the street or rose in the basement | Flood Damage Restoration |
| Anything coming up through a floor drain or toilet | Sewage Backup Cleanup |
| A fire, even a small one, or smoke from a neighbor | Fire Damage Restoration |
| Black streaks above radiators after the heat came on | Oil Burner Puff-Back Cleanup |
| A musty smell or spots on walls weeks after a leak | Mold Remediation |
| Everything is dry and clean and needs putting back | Reconstruction After Water or Fire Damage |
Most jobs end up using two or three of these. You only need to make one call.
How we work
What stays the same on every job
Dry is a number, not a guess
Equipment stays until wet materials read the same as dry ones, and every reading is logged with a photo.
One file from call to final paint
The crew that dries or cleans also rebuilds, so the scope your adjuster approved is the scope that gets built.
Records built for adjusters
Dated photos, moisture maps and an itemized scope go to you and your insurer on every job.
Questions
Questions about our services
Yes. Drying, cleaning and rebuilding run on one job file, so nothing gets lost between two contractors.
Call the same number either way. Tell us what you see and we will send the right crew and equipment.
Most of our work is in multi-unit buildings. We coordinate with the super and the managing agent and keep a separate record for each unit.
Yes. We document every loss with photos, moisture readings and an itemized scope, and we meet your adjuster on site.
Yes, including restaurants, offices and shops, with after-hours work to keep you open where possible.
Manhattan and the other four boroughs, plus Westchester County, Yonkers and Nassau County. See the NYC area we cover.
One number for water, fire and mold
Not sure which service fits? Call anyway.
Describe what you see and we will tell you what the job needs and when a crew can be there.