Water and flood
Extraction, structural drying, sewage and storm cleanup.
Water servicesAnswering 24/7 from West 100th Street
About Accurate WFR: Water, Fire and Mold Restoration in New York
What we do, how a job runs from the first call to the final coat of paint, and where our crews work.
Our crewWhat we do
Water, fire, smoke and mold work, from the first hour to the rebuild
Our crews handle the whole of a water, fire or mold loss in New York homes and buildings: stopping the source, extracting water, drying walls and floors to a measured standard, cleaning soot and smoke, removing mold inside containment, and then rebuilding what had to come out. We answer the phone around the clock, because most of this work starts at an inconvenient hour.
Most of our jobs are in multi-unit buildings, where a leak or a fire rarely stays in one apartment. That shapes how we work: a separate record for every unit, the super and the managing agent kept informed, and paperwork that each owner’s insurer can use. It also shapes what we care about in the materials: old plaster, strip oak and original trim are dried and repaired in place wherever the readings allow.
Fire and smoke
Board-up, soot and smoke cleaning, odor removal, battery fires.
Fire servicesMold and odor
Contained remediation, prevention after leaks, duct cleaning.
Mold servicesRebuild and contents
Reconstruction, pack-out, contents and document care.
Rebuild servicesHow a job runs
How a job runs, from the first call to the final coat of paint
You call
A person answers, day or night, and asks where the water or smoke is now.
What we doAsk what happened, what is still running and whether power is on in wet rooms.What helps on your sideShut the valve if you can, and keep people away from sagging ceilings.We arrive and make it safe
The crew stops or confirms the source is off and checks power and access.
What we doBoard up, shut down wet circuits, protect the unit below.What helps on your sidePoint us to the super or the valve and tell us who else is affected.We measure and document
Meters and a thermal camera show how far the damage goes.
What we doPhotograph every room and map moisture on a floor plan.What helps on your sideCall your insurer to open a claim.We clean and dry
Water comes out, soot is cleaned by type, and drying runs to a number.
What we doTake readings every day and move equipment to where the water is.What helps on your sideKeep windows closed and the equipment running.We rebuild
Once readings match the dry reference, walls, floors and finishes go back.
What we doMatch plaster, trim, floors and paint to the room.What helps on your sideWalk the finished room with us before we leave.
Where we work
Two offices, one number, the whole NYC area
Our crews work out of the service office at 31 W 100th St, New York, NY 10025, on the Upper West Side of Manhattan. That is where calls are dispatched from, and it is why most of our work is in the five boroughs and the counties just outside them.
Our head office is at 584 Consaulus Ave., Suite C, Schenectady, NY 12306. You can reach both on the same number, (332) 220-0870, at any hour.
We work across Manhattan, Brooklyn, Queens, the Bronx and Staten Island, and in Westchester County, Yonkers and Nassau County. See the NYC area we cover, including where our coverage stops.
Who writes our articles
The editor behind our articles
Phyllis HensleyRestoration Guides Editor
Phyllis edits our articles, which answer the questions we hear most on the phone. Each one is written from our crews’ job notes and links the public sources behind every figure.
Questions
Questions people ask about us
Yes. Our crews dry, clean and rebuild. If every crew is committed during a big storm, we tell you and may forward your call so you are not left waiting.
Yes. We document every job with photos, moisture readings and an itemized scope, and we meet adjusters on site.
Most of our jobs are in multi-unit buildings, working with supers, managing agents and boards.
We answer 24 hours a day, every day of the year.
One number for water, fire and mold
Something wet, sooty or moldy right now?
Call and a person picks up. We will tell you what to do while a crew is on the way.
Answering now, 24 hours a day(332) 220-0870Call now
Tell us what happened and where the water or smoke is now. We will tell you what to do in the next few minutes and when a crew can be there.